Location: Charlotte, NC (Office is located in South Charlotte, and this is an on-site position)
Compensation: $50,000 – $65,000 per year (based on experience, includes contribution toward healthcare and paid time off)
Schedule: Full-time 9 am-4 pm, Monday–Friday

About the Role

A boutique estate attorney is seeking an Operations Specialist to serve as the organizational hub and client care champion for our boutique estate law practice. In this highly independent role, you’ll manage the attorney’s calendar and communications, maintain smooth office operations, and ensure every client receives compassionate, detail-oriented service during some of life’s most sensitive transitions. We’re looking for someone who takes initiative, thrives on responsibility, and believes that excellence and empathy go hand in hand.

Key Responsibilities

• Manage the attorney’s calendar, email inbox, and scheduling with professionalism and accuracy.
• Welcome clients with warmth, empathy, and discretion.
• Proofread, scan, and assemble legal documents with precision and confidentiality.
• Maintain organized office systems and ensure smooth day-to-day operations.
• Assist with referral programs, community outreach, and speaking opportunities.
• Support process improvements and office efficiencies.
• Serve as a notary public (or be willing to obtain certification, paid by the attorney).
• Act as a witness during client document signings.

What You’ll Bring

• Exceptional attention to detail and commitment to accuracy.
• Strong organizational and time management skills.
• A self-starter with a proactive, reliable, and solutions-oriented mindset.
• Excellent written and verbal communication skills.
• A compassionate and professional demeanor in all interactions.
• Proficiency in Microsoft Word, Outlook, and file management systems.
• Prior experience in a law firm or client service role preferred.

Core Competencies

• Client Focus & Empathy – Builds trust and connection through care and professionalism.
• Initiative & Proactivity – Anticipates needs, takes ownership, and looks for ways to improve systems.
• Accountability – Delivers on commitments and follows through with consistency.
• Adaptability – Maintains composure and professionalism under changing priorities.
• Professional Presentation – Represents the firm with poise and attention to detail in every setting.

Why You’ll Love Working Here

At our firm, we guide clients through major life moments with clarity, compassion, and integrity. Our culture values independence, trust, and excellence, and we believe in taking care of the people who take care of our clients. You’ll work side-by-side with the Managing Attorney to keep the firm operating at its best while making a meaningful difference in the lives of our clients and their families.