Have you ever wondered how the Disney Company continues to produce a dynamic model on Business Excellence * Leadership * Team Environment * Customer Experience?
Imagine if you could create a successful culture like Disney, what would that look like?
⇒ Want More Customers/Clients?
⇒ Customer Loyalty For Life?
⇒ Create A Disney-Like Business Culture?
⇒ Increase Customer Satisfaction?
⇒ Attract and Hire Only the Best People?
⇒ Lead Others to Increase Productivity, & Team Morale?
⇒ Create a "Whistle While You Work" Engaging Team?
John Formica, an "Ex-Disney Guy" and leading authority in the service industry and business growth, is "America's Best Customer Experience Coach." As a former successful Disney Leader, John will share his incredible experiences, real best practices and proven Disney success strategies, all in an inspiring and entertaining way, to help you create a "Magical" Disney-like Customer/Client Experience and Culture. You will be engaged and empowered to achieve extraordinary results. Guaranteed!
Come have breakfast with the Chamber and learn the 7 secrets to create your own Disney-like spirit, culture, and empire from John today!
John Formica, ("Ex-Disney Guy"), is a leading authority on tourism, hospitality and service industries alike, while fast becoming a highly sought after nationally known speaker and business consultant. John has inspired audiences across the globe with over 2,500 keynotes and seminars to associations, business communities, professionals and students, showing them how to create a Disney-like culture, positive leadership, team relationships, small business growth and transforming any existing service level into a Magical customer experience.
Prior to speaking, John acquired over 25 years of experience in top management positions with service industry leaders including:
*Walt Disney World Resorts® *Hyatt Hotels
*Hilton *Adam's Mark *Sunrise Senior Living
During his 10 years at the Walt Disney World Resort in Orlando, Florida, John managed their top luxury resort properties and implemented "Disney's" philosophy on creating a superior customer experience and people management.
Today, John is "America's Customer Experience Coach" and has been featured on the NBC Morning Show, FOX and Univision, numerous business magazines and Radio as he shares his incredible 25-plus years of hospitality and service industry experiences and success strategies to empower leaders, teams and audiences to achieve extraordinary results. John's unique coaching style and ability to create change, has successfully helped hundreds of leaders, small businesses, local communities and business professionals build brand loyalty for life, attract more customers and create "Whistle While You Work" team environments.