YOUR Union County Chamber is celebrating our Small Businesses during National Small Business Week!
Facing a difficult customer, whether in person, on the telephone, via direct messaging, email or on social media, is many people’s worst nightmare. However, imagine if you could learn the skills and strategies to turn that angry and grumpy customer into a raving fan! How valuable would that be for you and your business?
Our guest speaker is John Formica, a leading authority on tourism, hospitality and service industries alike. John will show you how to manage those challenging situations in person and especially when dealing with those difficult customers on social media.
As the "Ex-Disney Guy," he is a highly sought after international speaker, business consultant, and author. John's wealth of knowledge and "Disney Insider" experience has earned a reputation for his exciting, high energy, enthusiastic, audience-engaging, and no-nonsense approach to create a Disney-like Culture and "Magical" customer experience in any organization.