Customer Service/Shipping & Receiving Representative

Position Overview
Fox Valley Metrology is looking for an individual to join our team and support our Monroe, North Carolina lab with both customer service and shipping & receiving functions. This applicant will work onsite and may interact with the company’s customers by addressing inquiries, preparing quotes, and resolving complaints. This individual will also assist in the shipping and receiving of company and customer goods and supplies. 
Essential Duties and Responsibilities:

  • Assist customers with questions or concerns through effective communication via phone and email.
  • Prepares purchase orders and outlines customer quote requests for calibration services, gage repairs and new gaging.
  • Supports the shipment of goods produced and the received goods and supplies to be used in or to aid in the production/storage of goods destined for sale to our customer base.
  • Communicate directly with customers as necessary to answer questions, relay shipping updates, and handle complaints calmly and efficiently.
  • Performs other related duties, as assigned.
Required Skills/Abilities
  • Excellent communication skills including active listening.
  • Ability to accurately sort, count, and verify items received.
  • Basic understanding of warehouse procedures.
  • Ability to lift up to 50 pounds on occasion.
  • Proficient in Microsoft Outlook, Excel and Word as well as the ability to quickly adapt to other custom software platforms used in day-to-day business operations.
  • Service-oriented and able to resolve customer grievances.
  • Ability to multi-task with a high level of accuracy and attention to detail.
  • Ability to work on projects independently as well as the ability to collaborate within a team environment to ensure total customer satisfaction.
  • Must work well in a team environment
Education and Experience
  • High School Diploma or general education degree (GED)
  • Previous customer service and/or shipping & receiving experience preferred
  • Full Health and Dental Insurance
  • Short Term Disability
  • Paid Holidays and Two Weeks Paid Time Off after completion of 120-day probationary period
  • 401(k) program with up to 4% company match
Fox Valley Metrology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or veteran status.