South Piedmont's NEW Industry Workforce Advantage provides opportunities to enhance your skills. Qualifying Industries include Manufacturing, Life Science, Information Technology, Call Center, Warehouse Distribution, and National Headquarters located in Anson or Union County.
This course allows learners to recognize they can enhance their emotional intelligence by balancing "heart' and "head" in tough conversations. They can address the heart by considering and responding to others' feelings; they can engage the head by guiding conversations toward the desired business outcomes. This will help them with all types of conversations, whether communicating face to face, by phone, or remotely.
Upon completion of this course participants will be able to:
- Conduct conversations that achieve your intended business goals
- Communicate and respond in ways that meet the unique personal needs of team members and others
- Recognize and react to emotions (yours and others) present in work situations
- Use a technique to provide meaningful, supportive feedback