As business leaders, we all know customer experience is job one. Yet, stress and challenging times can try the patience of most people, including your customers. If it seems like your employees are dealing with difficult customers more often lately, you're not alone. At a recent gathering of restaurant and hospitality Chamber members, they shared their concerns that dealing with challenging customers has become a bigger issue during the last year.
While you can't control customers' behavior, you can prepare yourself and your employees to better handle difficult customers. Join the May Business Builder event for tips and strategies for how to respond and deescalate during negative customer interactions.
Shelley Smith, Senior Development & Training Specialist with Goodwill Industries of the Southern Piedmont will share tips & tricks on dealing with difficult customers based around the trainings offered in Customer Service Excellence program, among others.
We've also invited Jessica Graham, president of Fionix Consulting, with more than 25 years of public relations experience, to teach you what to do when an upset customer goes public with his/her grievance.
You will also have the opportunity to ask your questions of our Customer Service experts.
Registration for this event is a 2-step process:
Wednesday May 19, 2021
11:30 AM - 1:00 PM EDT
Virtual Meeting on Zoom
Chamber Member Fee: $10.00
Public Fee: $25.00
704-289-4567
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